Privacy Policy

Privacy Policy

Privacy Policy

Welcome to Housing & Family Services. This Privacy Policy explains how we collect, store, use, and share subscriber data, including phone numbers, viewing history, and other personal information provided during your use of our services. We are committed to protecting your privacy and handling your data responsibly.

Data We Collect

We collect the following types of information to provide and improve our services:

  • Contact Information: Name, email address, phone number, and mailing address provided during registration or purchases.
  • Shopping Behavior: Items added to your cart, purchase history, and browsing activity on our website.
  • Viewing History: Content or services you interact with on our platform.
  • Usage Data: IP addresses, device information, and website interaction data collected via cookies or plugins.
  • Location Data: If you enable location-based services, we may collect your device’s approximate or precise location to provide tailored recommendations or services.

How We Collect and Use Phone Numbers

We collect phone numbers when you provide them during account creation, checkout, or when opting into SMS notifications. Phone numbers are used to:

  • Send order confirmations, shipping updates, and service-related communications.
  • Deliver promotional offers or reminders, such as SMS abandoned cart messages, if you have opted in.
  • Contact you regarding account security or customer support inquiries.

SMS Abandoned Cart Program

Housing & Family Services’s website uses cookies and plugins to track items you add to your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS. You must explicitly opt in to receive these messages, and you can opt out at any time by replying “STOP” to any SMS or updating your preferences in your account.

Location Tracking and Location-Based Services

If you enable location-based services (e.g., through your device settings), we collect your device’s approximate or precise location using GPS, Wi-Fi, or cellular data. This data is used to:

  • Provide location-specific recommendations, such as nearby services or events.
  • Improve our platform by analyzing regional usage patterns.

Location data is only collected with your consent, and you can disable it at any time in your device settings. We do not share precise location data with third parties unless required by law.

How We Store Data

Your data is stored securely using industry-standard encryption and access controls. We retain your information only for as long as necessary to provide our services, fulfill legal obligations, or support business operations (e.g., analytics or fraud prevention).

Data Sharing

We may share your data in the following circumstances:

  • Service Providers: With trusted partners who assist in delivering our services, such as payment processors, cloud storage providers, or SMS delivery platforms. These partners are bound by strict confidentiality agreements.
  • Legal Requirements: When required by law, such as in response to a subpoena or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, with safeguards to protect your data.
  • Analytics and Advertising: Non-identifiable data may be shared with analytics or advertising partners to improve our services or deliver relevant ads.

Third-Party Data Sharing Exclusion: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Choices

You have control over your data and can:

  • Opt out of SMS messages by replying “STOP” or updating your account settings.
  • Disable cookies or location tracking through your browser or device settings.
  • Request access, correction, or deletion of your data by contacting us.

Facebook Page publishing

When an authorized Housing & Family Services administrator connects the organization’s Facebook Page to our publishing tool, the tool uses the Page identifier and a Page access token stored in protected server configuration. The token is used to publish a post only after an administrator reviews and confirms it. The administrator may submit post text and an optional link; that content is sent to Meta and published on the Facebook Page. The tool does not use this connection to read Facebook comments, messages, follower information, or insights.

For security and troubleshooting, the publishing service records the time and result of each publishing attempt, the authenticated administrator identity and role, the Page identifier, and a request identifier. When Facebook confirms a post, the service also records the Facebook post identifier. These event records do not contain the post text or access token. Server and hosting logs are retained according to the hosting configuration; BHFS has not set a fixed retention period for these records.

The Page identifier and access token remain in protected server configuration while the connection is enabled. To disconnect it, an authorized administrator can remove the token from that configuration and revoke the app’s access in Facebook. To request deletion of data associated with this connection, contact us using the instructions on our Data Deletion Instructions page. Meta separately handles information and posts on its platform under Meta’s own terms and policies. Removing the connection does not automatically remove posts already published to the Page.

Contact Us

If you have questions about this policy or how your data is handled, please contact us at admin@brooklynhousing.org or by mail at Housing & Family Services, 415 Albemarle Road, Brooklyn, NY 11218-2351, USA.

Last Updated: September 26, 2026