Privacy Policy
Welcome to Housing & Family Services. This Privacy Policy explains how we collect, store, use, and share subscriber data, including phone numbers, viewing history, and other personal information provided during your use of our services. We are committed to protecting your privacy and handling your data responsibly.
Data We Collect
We collect the following types of information to provide and improve our services:
- Contact Information: Name, email address, phone number, and mailing address provided during registration or purchases.
- Shopping Behavior: Items added to your cart, purchase history, and browsing activity on our website.
- Viewing History: Content or services you interact with on our platform.
- Usage Data: IP addresses, device information, and website interaction data collected via cookies or plugins.
- Location Data: If you enable location-based services, we may collect your device’s approximate or precise location to provide tailored recommendations or services.
How We Collect and Use Phone Numbers
We collect phone numbers when you provide them during account creation, checkout, or when opting into SMS notifications. Phone numbers are used to:
- Send order confirmations, shipping updates, and service-related communications.
- Deliver promotional offers or reminders, such as SMS abandoned cart messages, if you have opted in.
- Contact you regarding account security or customer support inquiries.
SMS Abandoned Cart Program
Housing & Family Services’s website uses cookies and plugins to track items you add to your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS. You must explicitly opt in to receive these messages, and you can opt out at any time by replying “STOP” to any SMS or updating your preferences in your account.
Location Tracking and Location-Based Services
If you enable location-based services (e.g., through your device settings), we collect your device’s approximate or precise location using GPS, Wi-Fi, or cellular data. This data is used to:
- Provide location-specific recommendations, such as nearby services or events.
- Improve our platform by analyzing regional usage patterns.
Location data is only collected with your consent, and you can disable it at any time in your device settings. We do not share precise location data with third parties unless required by law.
How We Store Data
Your data is stored securely using industry-standard encryption and access controls. We retain your information only for as long as necessary to provide our services, fulfill legal obligations, or support business operations (e.g., analytics or fraud prevention).
Data Sharing
We may share your data in the following circumstances:
- Service Providers: With trusted partners who assist in delivering our services, such as payment processors, cloud storage providers, or SMS delivery platforms. These partners are bound by strict confidentiality agreements.
- Legal Requirements: When required by law, such as in response to a subpoena or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, with safeguards to protect your data.
- Analytics and Advertising: Non-identifiable data may be shared with analytics or advertising partners to improve our services or deliver relevant ads.
Third-Party Data Sharing Exclusion: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your Choices
You have control over your data and can:
- Opt out of SMS messages by replying “STOP” or updating your account settings.
- Disable cookies or location tracking through your browser or device settings.
- Request access, correction, or deletion of your data by contacting us.
Contact Us
If you have questions about this policy or how your data is handled, please contact us at admin@brooklynhousing.org or by mail at Housing & Family Services, 415 Albemarle Road Brooklyn, NY 11218-2351, USA.
Last Updated: April 12, 2025
